Thank you for shopping with us and reviewing our refund and returns policy. This policy outlines the terms and conditions regarding returns, exchanges, and refunds for purchases made on our website. By making a purchase, you agree to adhere to the guidelines outlined below.
Cancellation
1. Right to Cancel: You have the right to cancel your order within 14 days without giving a reason. The cancellation period expires after 14 days from the day on which you acquire physical possession of the goods.
2. How to Cancel: To exercise the right to cancel, you must inform us of your decision to cancel your order by an unequivocal statement (e.g., a letter sent by post, email). You may use the attached model cancellation form, but it is not obligatory.
3. Cancellation Consequences: If you cancel your order, we will reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs of delivery resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel your order. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have shipped back the goods, whichever is earlier. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to cancel your order to us. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Returns and Exchanges
1. Return Eligibility: Our refund and returns policy lasts for 14 days from the date of delivery. If 14 days have passed, unfortunately, we cannot offer you a full refund or exchange, unless the item is defective or damaged.
2. Return Requirements: To be eligible for a return, your item must be unused and in the same condition that you received it with all the labels. It must also be in the original packaging. Certain items are exempt from being returned.
3. Non-Returnable Items: The following items are non-returnable:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Underwear and swimming costumes
- Unsealed beauty products
- Personalized or customized products made for you
4. Refund Process: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
5. Late or Missing Refunds: If you have not received your refund yet, please check your bank account and contact your credit card company or bank. If you still need assistance, please contact us at info@gobuysnel.com.
6. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@gobuysnel.com for further assistance.
Shipping Returns
1. Shipping Costs: You are responsible for covering the shipping costs for returning your item.
Contact Us
1. Inquiries: If you have any questions or concerns regarding our refund and returns policy, please contact us at info@gobuysnel.com. We are here to assist you with any inquiries you may have.
By continuing to use our website and making purchases, you acknowledge that you have read and understood our refund and returns policy, and agree to comply with its terms and conditions.
